1. Overview
At the Posts and Telecommunications Institute of Technology (PTIT), quality improvement is a core activity within the Internal Quality Assurance (IQA) system and is continuously implemented based on the PDCA cycle (Plan – Do – Check – Act).
Improvement activities are carried out based on data collected from various sources in order to enhance educational quality and meet the expectations of stakeholders.
2. Data Sources for Improvement
Improvement decisions are developed based on the following data sources:
- Student surveys: conducted every semester
- Average response rate: approximately 70%
- Alumni surveys: conducted annually
- Response rate: approximately 70%
- Employer surveys: conducted periodically
- Semester academic performance results
- External assessments and accreditation reviews: recommendations for improvement
3. Quality Improvement Process
The improvement process is implemented through the following steps:
- Collecting data and feedback
- Analyzing and identifying issues
- Proposing improvement solutions
- Implementing improvement actions
- Evaluating effectiveness after implementation
This process is repeated periodically to ensure continuous improvement.
4. Typical Improvement Activities
Institutional Level
| Year | Issue | Improvement Action | Result |
| 2022 | Student satisfaction with Wi-Fi services was relatively low (~70%) | Investment in and upgrading of the campus Wi-Fi system to support student learning | Increased to over 90% (2026) |
| 2024 | Limited integration of technology in teaching and learning | Implementation of the LMS system starting from 2025 | Satisfaction level increased to 90% (2026) |
Program Level
| Year | Issue | Improvement Action | Result |
| 2022 | Students lacked practical skills | Increased practical training time by 100% through an online programming practice system | Course pass rate increased from 30% to 60% |
| 2023 | Programs did not yet have learning outcomes | Development of Program Learning Outcomes (PLOs) | From no assessment to measurable student competency assessment |
| 2024 | Teamwork skills were still limited | Strengthened project-based learning and group capstone projects | Soft skills assessment increased by 15% |
5. Improvement Results
Quality improvement activities have produced positive outcomes:
- Student satisfaction rate: increased from approximately 80% (2022) to approximately 88% (2024)
- Program Learning Outcome (PLO) achievement rate: increased from approximately 82% to approximately 89%
- Graduate employment rate after 12 months: approximately 93%
- Employer satisfaction rate: approximately 87%
6. Improvement at Different Levels
Improvement activities are implemented at multiple levels:
- Institutional level: policies, systems, infrastructure
- Faculty level: teaching methods, training organization
- Program level: course contents, learning outcomes, assessment methods
7. Commitment to Continuous Improvement
PTIT is committed to:
- Maintaining an effective quality assurance system
- Implementing continuous improvement based on evidence and data
- Enhancing educational quality to meet the needs of society and the labor market
